REPAIR REQUEST FORM

Please ensure you read the terms and conditions of repair authorisation before proceeding - fees and charges may be applied

Please fill out the form below. This will ensure our staff can respond to your request.

* Mandatory field

CUSTOMER DETAILS
*Reference Number:
*Full Name:
*Company Name:
*Phone (Business):
Phone (Mobile):
*Your Email Address:
RETURN ADDRESS
*Address 1:
Address 2:
*Suburb:
State:
*Postcode:
Country:
EQUIPMENT DETAILS
*Brand:
*Model:
*Serial Number:
Vehicle Number:
*Fault Description:
ADDITIONAL INFORMATION
Turnaround time required (a fee may be applied for priority):
Warranty:
Onsite support request:
Is this fault consistent?
Any signs of damage to the equipment?
Does the repair need to be quoted?
Attachments:
Terms & Conditions:

I agree to the Terms & Conditions below relating to RTS Service and Repairs –

• For normal Time & Materials repairs
1. RTS will prepare a formal itemised quotation. 2. Quotation valid for 30 days. 3. For unaccepted quotes, unit will be sent back un-repaired and a fee of AUD$75.00 + freight applies. 4. Invoice to be paid within terms agreed from date of invoice.
• It is the customer’s responsibility to take away anything which is detachable from the repair items. RTS is not responsible if the accessories are not shipped back.
• One job request form per product part number and/or serial number listed on the form unless multiple units are having the same fault.
• Please notify of any cancellation once JOB number issued.
• Price quoted excluding GST.

Acceptance of Terms:

Print this page: [Press here to print]
*Type the characters captcha