Request Repair

Please ensure you read the terms and conditions of repair authorisation before proceeding – fees and charges may be applied.

Please complete the form below with as much detail as possible. We will confirm receipt of your repair request within 24 hours.

Terms and Conditions

For Normal Time & Materials Repairs:

  1. RTS will prepare a formal itemised quotation.
  2. Quotations are valid for 30 days.
  3. For unaccepted quotes, equipment will be returned un-repaired and a quote fee of AUD$75.00 + freight will apply.
  4. Invoices are to be paid within agreed trading terms.


It is the customer’s responsibility to remove anything which is detachable from the defective items. RTS will not be held responsible if accessories are not returned.

  • One job request form per product part number and/or serial number listed on the form unless multiple units are having the same fault.
  • Please notify us immediately of any JOB cancellation once number issued.
  • Prices quoted exclude GST.